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Community landscapes in the Regional District of Mount Waddington.

Terms of Service

Community landscapes in the Regional District of Mount Waddington.

To access the Home Energy Savings Program (“Program”), each participant (“You”) must own or rent a home within the geographic boundaries of the Regional District of Mount Waddington or Prince Rupert. You must register to receive individual consultation from the program.

The Program reserves the right to revise the Program Terms without notice. The Program’s decisions are final and binding and not subject to appeal. The Program, including its Program Terms, is governed by and interpreted in accordance with the laws of the Province of British Columbia.


The Program can offer you the following services:

  • Answer your questions related to home energy upgrades.
  • Help you understand CleanBC and/or Canada Greener Homes rebate and income-qualified program eligibility.
  • Help you understand your EnerGuide report, contractor quotes, and/or which home energy upgrades could meet your needs and budget.
  • The Program does not provide home certification, product installation services, or other services not described above.

The Program has the right to refuse any support requests if:

  • The Program capacity and resource limits are exhausted.
  • You are not able to share the information the Program needs to support you.
  • You interact with the Program in an abusive manner (e.g., demeaning, derogatory language, threats, physical aggression).
  • Depending on the demand for the program’s services, there may be a wait for support, or the amount of time the Program can spend with you may be limited or adjusted.


The Program offers information and guidance, but you are fully responsible for your home and any renovations you make. This means:

You are responsible for your application to any rebate or income-qualified program you hope to use, and for meeting all requirements of those programs.

The Program is not responsible for the Energy Advisors or contractors you use, their work and the products they install, or for any other person or organization linked to the program or your renovation. The Program does not endorse any specific product, retailer, Energy Advisor or contractor, and are not liable for the Participant’s selection of materials or products, or the workmanship, operation, performance or warranty associated with any Benefits or associated work performed, whether by a contractor, Energy Advisor, or otherwise, in relation to the Program.

Any estimates of energy savings are not guarantees and depend on your home and the upgrades you make. The Program does not guarantee, and accepts no liability for, the level of energy savings achieved. The Program is not a substitute for an EnerGuide home evaluation. You take on the risk that cost, energy use and other changes resulting from an upgrade might be different than expected.

The Program is not responsible for any losses related to any upgrades you make. Participants hereby agree to indemnify and save harmless the Program, its Collaborating Parties, and their respective directors, officers, agents and employees from all liability, damages, claims, demands, expenses, and costs for claims, costs for injury or death of any person, damage to or destruction of property and all economic loss suffered by any person arising from or occurring by reason of the Program, receipt of a Benefit(s) or actual or alleged preparation, installation or use of the Benefit(s), including any actions or omissions by third-party consultants or contractors in the preparation or delivery of the Benefits(s).

You should confirm any information from the Program with the relevant professional or organization. The Program does not make any representation or warranty about the accuracy, reliability, currency or completeness of any information or material contained on the Program website or on any linked site or provided by Program staff. Links to other websites or organizations do not constitute endorsement of material at those sites, or any associated organization, product or service.

You are responsible for safe installation, modification, removal, or disposal/recycling of products and equipment according to all applicable laws and rules.


By communicating with the program or using its website or services, you give consent for us to use your information in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA).

We will collect and use your information to:

  • Provide you with support that is useful for your situation.
  • Look at how well the program is working and what kind of difference it is making.
  • Contact you to offer information (you can opt out of this) or ask for feedback.

We will not share your information without your consent unless ordered by court. Your information will be kept for one year after the program ends. We may collect anonymous information from website, social media, and newsletter analytics to improve our services.

You have the right, anytime, to:

  • Ask for the information the program has about you and how it has been used.
  • Correct the information the program has about you.
  • Have your information anonymized after your interaction with the program ends.

If you have any questions about your privacy, please contact us.

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